Grievances

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Feedback/Suggestion

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Right To Information (RTI)

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Media Contacts

For media queries related to Rainbow BRT please contact:


BRT Cell, Pune Mahanagar Parivahan Mahamandal Limited


Shankarshet Road, Swargate, Pune-411037


Phone : (020)24503304 / (020)24503209


Email : lpro1@pmpml.org


For media queries related to PMPML regular and special services please contact:


Public Relation Officer


Pune Mahanagar Parivahan Mahamandal Limited Shankarshet Road, Swargate, Pune-411037


Phone : (020)24503304 / (020)24503209


Email : lpro1@pmpml.org

FAQ






One can access the relevant information from the PMPML website at www.pmpml.org or consult the booklet that can be obtained from the Pass Centre. Information can also be acquired by calling up on the helpline no. 020-24545454 between 6.00 AM and 10.00 PM. Our newly launched App, PMP eConnect can also be downloaded to access detailed information about buses, routes and schedules.






Yes, PMP- Connect is our newly launched mobile App that can be downloaded for free from the PMPML website at www.pmpml.org or Google Play store. This App will answer all queries pertaining to your journey in and around the city of Pune. You can plan up your travel, well ahead in time, by just clicking on your phone. Download our App, PMP eConnect to determine your travel route also to let us know of your complaints and suggestions.






Tickets can be obtained both by visit www.pmpml.org. Choose the service relevant for you and simply click on the link for it to know more.






PMPML offers daily, weekly, fortnightly, quarterly and annualtravelling passes to make journeying convenient for its passengers. Discounted passes are also there for elderly passengers, visually and physically challenged, reporters and freedom fighters. All PMPML passes can be obtained both online and offline.

Click on the link below for passenger pass related information.


Passenger Pass Information


Note: Having an identity card is mandatory for those using a passenger pass issued by PMPML. Application form for the pass is charged Rs 5 and the I-card is charged Rs 20.








Click on the link below to find a Pass Centre near you.

Pass Centre


One can also apply for a pass online by clicking on the following link


Apply Online Pass








Note the bus number, the bus route number (RTO number), bus timing etc and share this information by calling up on PMPML helpline number 020-24545454 between 6.00 AM and 10.00 PM or by sending an SMS to +91 9881495589. You can also file a complaint using our newly launched App – PMP eConnect. To download the App, visit PMP eConnect






Note the bus number, the bus route number (RTO number), bus timing etc and share this information by calling up on PMPML helpline number 020-24545454 between 6.00 AM and 10.00 PM or by sending an SMS to +91 9881495589. You can also file a complaint using our newly launched App – PMP eConnect. To download the App, visit PMP eConnect






Note the bus number, the bus route number (RTO number), bus timing etc and share this information by calling up on PMPML helpline number 020-24545454 between 6.00 AM and 10.00 PM or by sending an SMS to +91 9881495589. You can also file a complaint using our newly launched App – PMP eConnect. To download the App, visit PMP eConnect






Note the bus number, the bus route number (RTO number), bus timing etc and share this information by calling up on PMPML helpline number 020-24545454 between 6.00 AM and 10.00 PM or by sending an SMS to +91 9881495589 You can also file a complaint using our newly launched App – PMP eConnect. To download the App, visit PMP eConnect






PMPML buses have seats reserved for women, elderly and visually or physically challenged travellers.






Note the bus number, the bus route number (RTO number), bus timing etc and share this information by calling up on PMPML helpline number 020-24545454 between 6.00 AM and 10.00 PM or by sending an SMS to +91 9881495589. You can also file a complaint using our newly launched App – PMP eConnect. To download the App, visit www.pmpml.org or download from google play store.






Note the bus number, the bus route number (RTO number), bus timing etc and share this information by calling up on PMPML helpline number 020-24545454 between 6.00 AM and 10.00 PM or by sending an SMS to +91 9881495589. You can also file a complaint using our newly launched App – PMP eConnect. To download the App, visit www.pmpml.org or download from google play store.






One can follow up or enquire about the status of any complaint lodged with PMPML by calling up on the helpline number 020-24545454 between 6.00 AM and 10.00 PM. The status of your complaint can also be checked on our newly launched App – PMPe Connect.






Passengers can post their suggestions and complaints online by visiting www.pmpml.org.

Our App, PMP-e Connect also facilitates filing complaints.


PMPML also holds weekly forums called Pravasi Din, on Saturdays, every week, at bus depots, between 3.00 PM and 5.00 PM. Passengers can visit this forum and submit their complaints. Below are the details about the bus depots.


Bus Depots Details






PMPML offers a tour of the city in luxury AC buses. This service is called Pune Darshan.

For further information, visit Pune Darshan.


For ticket booking, visit Pune Darshan.






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